Shipping Policy

Shipping Policy

At Golden Age Investments Inc., we believe that great products deserve efficient and thoughtful delivery. Our shipping policy outlines how we process, ship, and deliver your orders.

Our Shipping Approach
We aim to reduce unnecessary stockpiling, minimize waste, and keep our environmental impact low by shipping many of our products directly from our trusted suppliers and global fulfillment centers.

This direct-to-you method allows us to:

• Provide high-quality, dependable products

• Offer fair pricing, free from typical retail markups

• Support a more sustainable, waste-conscious supply chain

We appreciate your patience and understanding as we make this more sustainable shopping process a reality.

1. Order Processing & Shipping Fees

Every order is carefully processed at Golden Age Investments Inc..

• Processing Time: Please allow 2–4 business days for us to process, verify, and pack your order before shipping.

• Peak Seasons (Holidays/New Year): During busy times, processing could take up to 5 business days.

• Shipping Fees: We charge a flat rate of $5.99 for all orders, no matter where they are shipped.

2. Estimated Delivery Times

Since many of our products are fulfilled via global partners, delivery times can vary by location.

Note: Delivery times are estimates and are not guaranteed. We appreciate your understanding and patience, as quality products take time to arrive.

3. Order Tracking

Once your order is on its way, you will receive a confirmation email with tracking details.

• Please allow 1–3 business days for tracking updates after the shipping label is created.

• If updates aren’t immediate, your package is still in transit.

4. Customs, Duties & Taxes

For international orders, shipments are sent Delivered Duty Unpaid (DDU). This means:

• Customs fees, duties, or taxes: Any additional charges imposed by your country are the buyer’s responsibility.

• Delays: We are not responsible for delays that occur during customs clearance.

Customs fees are rare for small items, but this can vary based on local regulations.

5. Order Modifications & Cancellations

We aim to process orders swiftly to ensure timely delivery. If you need to modify your order or change your shipping address, please contact us at service@yacgcare.com within 12 hours of placing the order.

Once the processing stage begins, we can no longer make any changes or cancellations.

6. Lost or Damaged Packages

Your satisfaction is our priority.

• Damaged Items: If your order arrives damaged, send us a photo within 72 hours, and we’ll promptly send a replacement free of charge.

• Lost Packages: If the carrier confirms your order is lost, we will issue a replacement at no cost to you.